- Manage a team of customer support representatives to ensure excellent service delivery.
- Develop and implement effective strategies to improve customer satisfaction ratings.
- Collaborate with other departments to resolve complex issues and escalations.
- Analyze performance metrics to identify areas for improvement.
Job Requirements :
- 2-8 years of experience in BPO/Call Centre workplace, preferably as a Team Leader or Supervisor.
- Strong background in Customer Care, Customer Support, or related field.
- Excellent communication skills with ability to lead by example.
- Proficiency in Voice Processing technology.
📌 Customer Support Team Lead (Kerala)
🏢 PolicyBazaar
📍 Kerala
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