03 Aug
|
Muthoot Finance
|
Gujarat
03 Aug
Muthoot Finance
Gujarat
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and qualified manner.
- Provide accurate information about products/services to customers through effective communication skills.
- Maintain records of all interactions with customers using CRM software or other tools.
- Collaborate with internal teams (e.g., sales, marketing) to address complex issues that require escalation.
- Meet performance targets for call handling time, resolution rates, and first-call resolution.
📌 Customer Care Executive (Gujarat)
🏢 Muthoot Finance
📍 Gujarat