Were in search of talented and experienced support manager who are responsible for overseeing the day-to-day operations of EPICOR s support department. They commonly work with a team of Tech Application Specialists, Sr. Tech Application Specialists, and other support staff (cloud ops etc.) to ensure that customers have a positive experience when interacting with EPICOR.
Skills
- Business College degree
- Manufacturing and/or distribution business process flow knowledge and experience
- Order Management
- Direct, DTS Consignment Orders
- Pricing Rebate
- Inventory Management
- Suggested Purchasing Demand Forecasting
- Warehouse Management
- Cycle Counting
- Customer Support
Responsibilities
- Experience on an ERP product, either in a support role or as an end user
- Experience in Supply Chain Management
- Ability to troubleshoot manufacturing/distribution concepts in an ERP software package.
- Proficiency with PC software applications, e-mail, and job-associated applications/systems to expediently process tasks.
- Self-starter abilities are essential and the aptitude to work independently and in a team workplace.
- Acts as a liaison between end user and appropriate internal resources.
- Responsible for recreating bugs and documenting replication steps
- Experience troubleshooting issues via telephone and use of remote support access to provide a resolution to the end user.
- Performs other related work as assigned.
- Excellent interpersonal skills
- Fluent English, both oral and written.
- Willingness to work in US shift hours.
Requirements
- Primary job function is to provide ERP application support via phone/email/Web:
- Respond immediately to client calls in a professional manner and providing appropriate solutions.
- Work on issues/requests related to ERP application submitted by customers through Web.
- Act as a business advisor to customers by helping them in using the software efficiently effectively.
- Ensuring Service Quality levels are maintained and adhered to
- Ensuring all issues are handled in a timely manner.
- Reviewing outstanding issues, complete appropriate hand-off in conjunction with OLA/SLAs
- Meeting results every quarter.
Shift Timings
5:30pm-2:30am IST
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.