- Make outbound calls to prospective customers from company-provided databases.
- Generate qualified leads for sales and business development teams.
- Explain company products and services to potential customers.
- Follow up with prospects and convert inquiries into business opportunities.
- Maintain daily call records and lead status updates.
2. Customer Relationship Management
- Build and maintain positive relationships with existing and potential customers.
- Address customer inquiries professionally and promptly.
- Coordinate with internal departments to ensure customer requirements are addressed.
- Gather customer feedback and communicate market requirements to management.
3. Sales Support Activities
- Schedule appointments and meetings for the sales team.
- Support promotional campaigns and business development initiatives.
- Coordinate with marketing and operations teams for customer requirements.
4. Market Intelligence
- Collect information on customer requirements, competitor activities, and market trends.
- Identify potential business opportunities and recent customer segments.
- Maintain and update customer databases and contact information.
Mandatory
- Fluency in English
- Fluency in Malayalam
Preferred
- Ability to converse in Hindi will be an added advantage.