CRM Manager – Job Description

Company Name - Sumiram Sai Realtors

Position - CRM Manager (Customer Relationship Management)

Location - Noida Sector 63

Industry - Commercial Real Estate

About the Company Sumiram Sai Realtors is a leading commercial real estate specializing in office spaces, retail, industrial, and investment properties. We are committed to delivering exceptional customer experiences through professional service and long-term client relationships.

Job Summary We are looking for an experienced and customer-focused CRM Manager to oversee customer relationship management, post-sales operations, client communication, and service excellence. The ideal candidate will ensure seamless coordination between clients and internal departments while maintaining high customer satisfaction and retention.

Key Responsibilities -

- Manage the complete customer relationship lifecycle from booking to post-sales support.
- Act as the primary point of contact for client queries, requests, and issue resolution.
- Coordinate with Sales, Accounts, Legal, and Operations teams to ensure timely completion of customer requirements.
- Maintain accurate customer records, agreements, payment updates, and documentation in the CRM system.
- Handle customer complaints professionally and ensure prompt resolution.
- Monitor customer satisfaction and implement initiatives to improve the overall customer experience.
- Track pending documentation, collections, registrations,



and customer follow-ups.
- Prepare daily, weekly, and monthly CRM and MIS reports for management.
- Develop and implement CRM processes and standard operating procedures (SOPs).
- Lead and mentor the CRM team to ensure high-quality customer service.
- Ensure compliance with company policies and maintain service standards.
- QualificationsBachelor's degree in Business Administration, Commerce, Marketing, or a related field.
- MBA will be an added advantage.
- 4–7 years of experience in CRM, customer relationship management, or post-sales operations, preferably in the real estate industry.
- Strong communication, coordination, and problem-solving skills.
- Proficiency in CRM software, Microsoft Excel, and MS Office.
- Required SkillsCustomer Relationship Management
- Team Management
- Client Communication
- Post-Sales Coordination
- Documentation Management
- MIS Reporting
- Conflict Resolution
- Process Improvement
- Time Management
- Attention to Detail

SalaryUp to ₹45,000 per month (In-Hand) (Based on experience and interview performance.)

- BenefitsAttractive Performance Incentives
- Growth opportunities Opportunities
- Professional Development
- Supportive and Collaborative Work Environment

Join Sumiram Sai Realtors and contribute to delivering exceptional customer experiences while building long-term client relationships in the commercial real estate sector.

📌 CRM Manager (Noida)
🏢 Sumiram sai realtors
📍 Noida