TITLE OF THE WORK – SERVICE ASSOCIATE (ESP)

ROLES AND RESPONSIBILITIES

· Box Office (Ticket Counter)

· Selling movie tickets using POS (Point of Sale) systems.

· Explaining showtimes, seat availability, and pricing to customers.

· Handling cash and digital payments accurately.

· F&B; (Food & Beverage) Counters

· Food & Beverage (F&B;) service: Take orders, serve snacks & drinks at counters or to seats (in‑seat service), upsell items, maintain inventory & manage POS (point of sale) equipment

· Taking orders for snacks, beverages, and combos.

· Preparing/serving popcorn, drinks, etc.

· Maintaining hygiene and inventory.

· Suggestive selling (upselling combos or premium items).

· Ushering & Auditorium Management

· Checking tickets and guiding guests to their seats.

· Ensuring that auditoriums are clean, lights/sound are working, and guests are seated properly.

· Managing crowd flow during entry and exit.

· Guest Interaction





· Greeting customers, answering basic queries, helping with seat directions, washrooms, etc.

· Handling minor customer complaints or escalating them to a supervisor.

· Ensuring a welcoming and professional environment.

· Customer interaction & hospitality: Greet customers at each touchpoint (entrances, ticket counters, auditorium exits). Maintain a friendly, helpful.

· Supervising entry / exit: Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions).

BONUS

- Extra benefits: Incentives, uniform, PF/ESI, training.

Weekend Bonus – Saturday and Sunday Food will be provided.

CAREER GROWTH

· ESP → Sr. ESP → Duty Officer → Duty Manager → Cinema General Manager

📌 Service Associate (Bengaluru)
🏢 PVR Cinemas
📍 Bengaluru