- Ensure 100% adherence to Outbound TAT based on channel cut-offs.
- Maintain 100% compliance with Outbound VMS across all channels.
- Resolve order synchronization issues within the defined TAT.
- Monitor and ensure orders on hold remain within 0.01% of total orders beyond the 24-hour TAT as per channel cut-offs.
- Perform monthly forward reconciliation with all marketplace channels.
Return Management
- Manage return processing within the warehouse.
- Handle end-to-end SPF claim ticket uploads.
- Perform return reconciliation with the Warehouse, Channels, and Finance teams.
- Reconcile SPF claims with warehouse records and ensure timely closure.
Inventory & Warehouse Operations
- Monitor EAN-wise inventory reconciliation between SAP and Vinculum to ensure stock accuracy.
- Ensure timely completion of MRN activities in SAP after GRN completion in Vinculum.
- Create and monitor Stock Transfer Orders (STOs) for stock transfers and shortages identified during inward processing.
- Coordinate with the Merchandising team for STO creation against excess stock received during inward operations.
- Follow up with Warehouse and Merchandising teams to ensure timely ASN creation and successful STO completion.
- Perform stock adjustments in SAP Plant 2201 (EKB) for return mismatches, other-brand inventory, and stock corrections.
- Ensure returned inventory is transferred to the Unrestricted Stock category in SAP for sale availability.
- Reconcile inventory between SAP and Vinculum to maintain stock accuracy and operational continuity.
- Monitor day-to-day warehouse inventory operations and coordinate with relevant stakeholders to resolve discrepancies.
- Verify warehouse billed data and ensure timely posting in SAP.
Packaging Material Management
- Perform packaging material reconciliation.
- Create Purchase Orders (POs) for packaging shortages.
- Monitor packaging stock availability and coordinate replenishment as required.
Purchase Order & Invoice Management
- Create Purchase Orders for courier partners and packaging vendors.
- Generate Material Receipt Notes (MRNs) upon receipt of courier invoices.
- Maintain complete documentation, including Invoice, PO, and MRN.
- Obtain necessary approvals and signatures before invoice submission.
- Submit invoices to the Finance team with relevant PO and Invoice details.
- Follow up with courier partners for Credit Notes and ensure timely submission to the Finance team.
- Create packaging-related POs in SAP and coordinate advance payment follow-ups with vendors.
Courier Billing & Payment Coordination
- Download and validate courier billing files for Domestic, International, and Warehouse operations.
- Verify courier bills, freight charges, and applicable cost components.
- Record discrepancies and remarks for billing exceptions.
- Coordinate with the Finance team for timely payment processing and closure.
Reporting & MIS
- Prepare and circulate Daily Order Reports.
- Publish Daily Forward & Return Dashboards.
- Generate Packaging Reports and raise orders for packaging material, if required, across all PPMP channels.
- Maintain the SPF tracker and monitor claim status for all PPMP and Marketplace channels.
Marketplace Operations
- Manage end-to-end return reconciliation for all marketplace channels.
- Coordinate with PPMP teams for reconciliation, claim resolution, and operational follow-ups.
- Ensure smooth coordination among Warehouse, Finance, Merchandising, and Marketplace teams to support uninterrupted business operations.