Role summary

Mizaj is looking for a results-oriented Store Manager to lead our premium customized menswear store in Tiruchirappalli.

The candidate will be responsible for achieving store sales targets, delivering a premium customer experience, managing the retail team and ensuring smooth daily store operations.

Key responsibilities

- Achieve monthly and annual store sales targets.
- Lead, guide and motivate the sales team.
- Monitor individual employee targets and conversion performance.
- Deliver a premium and personalized customer experience.
- Ensure customers are properly guided through fabrics, styles, measurements and customization options.
- Monitor enquiries, appointments, walk-ins, trials, alterations and final deliveries.
- Coordinate with tele sales and marketing teams to convert leads into store visits.
- Follow up on customer enquiries, pending orders and delivery commitments.
- Handle customer concerns professionally and ensure timely resolution.
- Maintain customer information and follow-up records in the CRM.
- Increase conversion rate, average billing value and repeat purchases.
- Manage opening, closing and daily store-operating procedures.
- Monitor stock, fabrics, samples, accessories and store supplies.
- Conduct regular stock verification and prevent inventory discrepancies.
- Maintain visual merchandising, cleanliness and premium store presentation.
- Prepare daily,



weekly and monthly sales and operational reports.
- Manage employee attendance, shift allocation, grooming and discipline.
- Train team members on products, customer handling and selling skills.
- Coordinate with production, tailoring, alteration and delivery teams.
- Ensure orders are delivered accurately and within committed timelines.
- Maintain billing, cash-handling and documentation accuracy.
- Support local promotions, customer-engagement activities and store events.
- Provide management with customer feedback and competitor insights.

Candidate requirements

- Relevant experience in retail store operations.
- Experience in apparel, menswear, fashion, luxury or lifestyle retail is strongly preferred.
- Proven experience in store sales and target achievement.
- Good team-handling and employee-development skills.
- Robust communication, customer-handling and problem-solving abilities.
- Understanding of inventory control, CRM and retail reporting.
- Ability to manage customer escalations calmly and professionally.
- Knowledge of customized, bespoke or made-to-measure clothing is an advantage.
- Proficiency in Microsoft Excel and retail billing or POS systems.
- Willingness to work from the Tiruchirappalli store.
- Immediate or short-notice candidates will be preferred.

📌 Store Manager (Tamil Nadu)
🏢 Mizaj
📍 Tamil Nadu