Job Title: BPO Trainer International Calling Process

Location: Gurgaon
Employment Type: Full-Time
Work Mode: Work From Office
Shift: 24x7 Rotational Shifts

Job Summary

We are looking for an experienced BPO Trainer to join our International Calling Process. The ideal candidate will have 47 years of experience in training within an international BPO environment. The candidate will be responsible for delivering high-impact training programs, enhancing employee performance, and ensuring operational excellence through effective learning interventions.

Key Responsibilities

- Deliver new hire, process, product, communication, and customer service training for the International Voice Process.
- Conduct Voice & Accent, Soft Skills, and Behavioral Training sessions.
- Design, develop, and update training content, presentations, and learning materials.
- Conduct refresher and upskilling training based on quality and performance requirements.
- Assess trainee performance through evaluations, certifications, and mock calls.
- Provide on-floor coaching and continuous feedback to improve agent performance.
- Partner with Operations, Quality, and HR teams to identify training needs and implement learning solutions.




- Monitor training effectiveness through performance metrics and prepare MIS reports.
- Ensure adherence to company policies, quality standards, and process compliance.
- Drive continuous learning initiatives to improve customer experience and operational performance.

Eligibility Criteria

- Education: Graduate (Mandatory)
- Experience: 4-7 years as a Trainer in an International BPO/Voice Process.
- Excellent verbal and written English communication skills.
- Strong presentation, facilitation, and coaching abilities.
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word).

Preferred Skills

- International Voice Process Training
- Voice & Accent Training
- Soft Skills Training
- Customer Service Excellence
- Coaching & Mentoring
- Adult Learning Methodologies
- Training Need Analysis (TNA)
- Performance Improvement
- Stakeholder Management
- Excellent Communication & Presentation Skills

Job Details

- Location: Gurgaon
- Employment Type: Full time
- Work Mode: Work From Office
- Shift: 247 Rotational Shifts
- Experience: 47 Years
- Education: Graduation (Mandatory) Role & responsibilities

Preferred candidate profile

📌 Training Lead (Haryana)
🏢 WM Universal Solutions
📍 Haryana