Analyst - Back Office

About: bluCognition is an AI/ML based start-up specializing in risk analytics, data conversion and data enrichment capabilities. Founded in 2017, the company is headquartered in the US, with the delivery center based in Pune.

We build all our solutions while leveraging the latest technology stack in AI, ML and NLP combined with decades of experience in risk management at some of the largest financial services firms in the world. Our clients are some of the biggest and the most progressive names in the financial services industry. We are entering a significant growth phase and are looking for individuals with entrepreneurial mindset who want to join us in this exciting journey.

https://www.blucognition.com/

Summary: The Back-Office Analyst will be responsible for supporting operational processes by accurately reviewing, validating, and processing customer accounts and transactions. The role involves handling sensitive financial and customer data across multiple functions and requires strong analytical skills, attention to detail, and strict adherence to compliance standards while working in a structured, office-based setting.

Roles & Responsibilities:

- Review,



analyze and process customer accounts across multiple workflows
- Interpret account data, documentation, and case history to determine accurate resolutions
- Execute transactions such as payment validations, refund processing, and account updates
- Ensure compliance with client guidelines, regulatory standards, and internal controls
- Identify discrepancies, risks, or exceptions and escalate appropriately
- Meet productivity, quality, and SLA targets consistently high-volume workloads with consistency
- Participate in and support process/continuous improvement initiatives
- Adapt to changing business requirements

Requirements:

- 0 to 3 years of experience in back-office operations (telecom, banking, financial services preferred)
- Practical working experience in Microsoft Excel
- Experience in payments, refunds, disputes, or account research is an advantage
- Exposure to process improvement methodologies (Lean, Six Sigma) is a plus

Qualifications:

- Bachelors Degree in related fields like accounting, economics, business management, statistics, etc.

📌 Analyst - Back Office (Maharashtra)
🏢 bluCognition
📍 Maharashtra