We are hiring for Customer Support (Voice Process)

Only iNTERNATIONAL Voice process preferred

Qualification: Under-grad/Graduate/Postgraduate

Experience: 9months-3 Years (6months exp in Customer support mandatory)

Notice period: Immediate

Work location: Manikonda, Hyderabad

Working days: 5 Days Work & 2 Days Off

Salary: Decent hike on LCTC (Max budget 3.75LPA)

Work Schedule: Rotational Shifts & Rotational Week off

Cab facility: 1 way cab provided

For night shift 2 way cab provided

Roles & Responsibilities:

* Mentored junior reviewers on AML/KYC best practices and compliance standards.

* Monitoring money laundering patterns and raise alerts for chargebacks and suspicious activity reports.

*Address customer issues promptly, providing effective solutions that enhance customer satisfaction and trust.

Key Responsibilities:

1. Transaction Monitoring & Fraud Detection

Monitor real-time money transfers and historical customer transaction patterns to identify indicators of Account Takeover (ATO), stolen identity usage, friendly fraud, and money mule activity.

Review flagged transactions to determine legitimacy and make accurate Approve, Decline, or Suspend decisions based on internal risk rules and regulatory standards.

Investigate payment disputes and chargebacks, analyzing user behavior and transaction logs to minimize financial loss.

2.



Customer Verification & Due Diligence (KYC / CDD / EDD)

Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) on high-risk customer profiles, high-value transactions, or suspicious activity alerts.

Conduct Watchlist, Sanctions (OFAC), and Politically Exposed Persons (PEP) screening to ensure global compliance.

Validate government-issued IDs, proof of address, source of funds, and authenticity documents during customer account verifications.

3. Investigation, Investigation Tools & Escalations

Utilize industry-standard research and risk platforms including LexisNexis, SWIFT, Ekata, and internal risk monitoring dashboards to gather intelligence during investigations.

Conduct inbound/outbound customer or banking contact when necessary to verify legitimate account usage and request additional documentation.

Prepare comprehensive, audit-ready case documentation detailing investigative findings, evidence, and final decision reasoning.

Escalate complex financial crime, AML/CTF, or SAR-eligible (Suspicious Activity Report) cases to second-level compliance and specialized risk operations teams.

Exp. into relevant field can share your updated CV to [email protected]

POC - MEGHANA - (phone hidden)

📌 Walk-in Drive For International Voice process(for AML/KYC) (Telangana)
🏢 Sutherland
📍 Telangana