- Follow up on all sales leads, enquiries, and walk-ins; identify customer needs through effective questioning and sales surveys.
- Support lead generation by interacting with referrals, potential sources, and prospective customers to drive sales opportunities.
- Conduct project presentations as per manager instructions and explain project features & perks to achieve sales targets.
- Maintain ongoing communication with interested clients to nurture discussions, ensure customer satisfaction, and close deals.
- Monitor competitor activities and coordinate with internal teams to increase lead conversion and overall sales.
Customer Support-
- Handle after-sales customer service and collection coordination
- Provide product/project and enquiry support
- Maintain accurate sales and follow-up reports
- Analyze and add value to potential buyers
- Identify gaps and support sales & marketing improvement
Operational Support:
- Lead, train, coach, and equip the sales team to perform effectively
- Develop and execute sales strategies to achieve revenue and organizational goals
- Set individual sales targets and refine sales scripts with agents
- Track, analyze, and report sales performance through daily/weekly/monthly MIS
- Monitor budgets, control expenses, and ensure optimal resource utilization