Job Description: Please find the detailed job description attached for your reference.

NOTE:

1.Candidates not completed Graduation or drop outs also can apply(2023, 2024, 2025) .

2. Candidates completed only PUC (10+2) can apply.

3. Candidates with backlogs can apply.

CANDIDATES WITH EXCELLENT COMMUNICATION IS REQUIRED

Detailed JD

Overall, Purpose of Job

- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities

- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

- Walk customers/ Provide navigational support on self-service portal

- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

- Place outbound calls to customers when required in line with Client / Company guidelines

- Work productively whilst maintaining exceptional call/data quality standards in line with targets

- Contribute to the team through open and regular communication with peers / supervisors

- Adhere to all company or departmental policies and procedures (personnel and operational)





- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

- Maintain regular and punctual attendance in line with company policies and procedures

- Minimize customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

- Good technical aptitude with an ability to learn quickly

- Excellent verbal and written communication skills Experience Profile

Personal Attributes
• Able to work on a versatile basis as determined by the business needs

- Ability to work under pressure

- Team worker

- Positive Attitude

- Quick Learner

- Punctual and Disciplined

- Good Communication skills

- Customer Focused

- Results driven

- High standards of Integrity

- Attention to detail

Mode of Work(WFH or WFO) - WFO
Locations: Bangalore, Pune, Mumbai

Shift Timing Shift will be in any of US time zones(2 way cab facility provided). Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Key Details Discussed:

- Position Title: Customer Services - Customer Service Representative
- Salary: INR-3,36,000/ Yearly
- Notice Period: 0 - 15 days or Immediate joiners

Contact Information: If you have any further questions or need additional information, please feel free to contact me directly.

Saranya S (call and whatsapp) - (phone hidden)

Drop your resume - [email protected]

📌 Customer Support Representative (Maharashtra)
🏢 Trigent Software
📍 Maharashtra