Job Title: Customer Service Executive
Department: Customer Support / Operations
Experience: 23 Years
Employment Type: Full-Time
Location: Ahmedabad (On-site)

About the Role

We are looking for a proactive and customer-focused Customer Service Executive to provide exceptional post-sales support and ensure a seamless customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, coordinating with internal teams, and maintaining strong customer relationships.

Key Responsibilities

- Handle customer queries through phone, email, WhatsApp, and other communication channels.
- Provide timely and accurate information regarding products, orders, warranties, and service requests.
- Register, track, and resolve customer complaints while ensuring timely follow-ups until closure.
- Coordinate with the Service, Logistics, Production, and Sales teams to resolve customer concerns effectively.
- Create and maintain service tickets, customer records, and support documentation.
- Monitor pending cases and ensure adherence to defined turnaround times (TAT).
- Assist customers with product usage, troubleshooting, and basic technical guidance.
- Escalate complex issues to the appropriate internal teams and ensure proper resolution.
- Collect customer feedback and share insights to improve products and service quality.
- Prepare daily, weekly, and monthly customer support reports.




- Maintain a high level of professionalism and empathy during all customer interactions.

Required Qualifications

- Bachelor's degree in any discipline.
- 23 years of experience in Customer Service, Customer Support, or After-Sales Service.
- Experience in handling customer complaints and service coordination.
- Proficiency in MS Office (Excel, Word, Outlook).
- Experience with CRM software or ticket management systems will be an added advantage.

Required Skills

- Excellent verbal and written communication skills.
- Robust problem-solving and conflict-resolution abilities.
- Customer-centric approach with a positive attitude.
- Good organizational and time management skills.
- Ability to multitask and prioritize work effectively.
- Strong coordination and interpersonal skills.
- Attention to detail and documentation accuracy.
- Ability to work independently as well as collaboratively within a team.

Preferred Experience

- Experience in electronics, consumer products, manufacturing, or technology companies will be preferred.
- Familiarity with warranty management and after-sales service processes is an added advantage.

What We Offer

- Opportunity to work with an innovative and growing technology company.
- Collaborative and supportive work environment.
- Career growth and learning opportunities.
- Exposure to cross-functional teams and customer-centric operations.

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