Artificial Intelligence & Engineering #Dscreenz2026

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients’ achievements. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to business. Your contributions help Deloitte client service teams improve financial performance, accelerate current digital ventures, and fuel growth through innovation.

The plays a crucial role in ensuring the availability, reliability, and performance of business-critical IT infrastructure & applications through real-time monitoring, proactive incident response, knowledge management, and automation. Lead end-to-end Major Incident Management ,coordinate cross-functional teams, drive clear stakeholder communications, and ensure strong post-incident problem prevention, with hands-on familiarity in monitoring/observability.

Work you'll do

As an Operations Lead Senior Associate on the Hybrid Cloud Infrastructure team, you will be responsible for:

- Lead the end-to-end major incident management lifecycle for priority incidents, from detection and triage through restoration, communications, post-incident review, and remediation tracking
- Act as incident commander for P1 and P2 incidents, coordinating application, infrastructure, network, database, security, vendor, and business teams to drive timely decisions and recovery
- Assess business impact, define restoration priorities, maintain accurate records in the information technology service management tool, and provide clear updates to technical and non-technical stakeholders
- Use monitoring and observability tools to validate impact, confirm recovery, identify regressions, and support improvement of dashboards, alerts, and health checks
- Facilitate post-incident reviews and root cause analysis, track major incident metrics, and improve runbooks, escalation paths, on-call readiness,



and governance processes aligned to Information Technology Infrastructure Library (ITIL)

The team

At Hybrid Cloud Infrastructure we deliver solutions spanning Hybrid Cloud, Advanced Connectivity, AI Data Centers, High-Performance Computing, and AI Infrastructure to help clients achieve their desired outcomes. Our offerings include engineered transformation services for hybrid cloud infrastructure and platforms, prioritizing resiliency, optimization, and extensive automation. We integrate advanced connectivity with AI infrastructure and enterprise networks to boost operational efficiency and enable real-time data processing. Additionally, we provide comprehensive management of all facets of operations for hybrid cloud infrastructure and field operations.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM, 2 PM to 11 PM, 6 PM to 3 AM

Qualifications

Required:

- Experience leading end-to-end major incident management for priority incidents, including triage, restoration, stakeholder communications, post-incident review, and remediation tracking
- Experience serving as incident commander or bridge lead across cross-functional technology teams
- Experience using information technology service management tools such as ServiceNow for incident, problem, knowledge, or major incident workflows
- Experience using monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, Amazon CloudWatch, or Azure Monitor
- Experience documenting post-incident reviews, root cause analyses, problem records, and remediation actions
- Experience tracking major incident metrics such as mean time to detect, mean time to acknowledge, and mean time to resolve

Preferred:

- Bachelor’s degree in Information Technology, Computer Science, or another technical discipline
- ITIL Foundation certification or another information technology service management certification
- Experience supporting hybrid cloud, data center, or enterprise infrastructure environments
- Experience improving runbooks, playbooks, alert thresholds, or escalation procedures
- Experience facilitating root cause analysis using methods such as 5 Whys or Fishbone

📌 Senior Operations Associate (Telangana)
🏢 Deloitte US-India Offices
📍 Telangana