Mandatory Skills

- Business Analysis
- ServiceNow ITSM
- ITAM (IT Asset Management)
- CMDB
- Data Modelling & Data Mapping
- Agile Methodology
- Requirements Gathering
- User Stories & Acceptance Criteria
- UAT Coordination

Valuable to Have

- Flexera
- SAM (Software Asset Management)
- HAM (Hardware Asset Management)
- Process Mapping
- Migration Projects
- Change Management

Key Responsibilities

- Gather and document business, functional, migration, and reporting requirements.
- Conduct stakeholder workshops and facilitate requirement discussions.
- Analyze current Flexera processes and support migration to ServiceNow.
- Create user stories, acceptance criteria, process flows, and functional specifications.
- Coordinate with ITAM, SAM, HAM, CMDB, integration, and project teams.
- Support data mapping, migration validation, reconciliation, and defect management.
- Plan and coordinate UAT activities and business sign-offs.
- Prepare project documentation, traceability matrices, meeting notes, and operational readiness documents.
- Support training, knowledge transfer, change impact analysis, and post-go-live activities.

📌 Business Analyst ServiceNow (Maharashtra)
🏢 Tekskills
📍 Maharashtra