We are looking for enthusiastic and customer-focused candidates to join our Voice + Chat Blended Process team. The role involves assisting customers through both voice calls and chat while delivering a high-quality customer experience.
Key Responsibilities
- Handle customer queries through voice calls and chat.
- Resolve customer concerns professionally and efficiently.
- Provide accurate information and maintain a positive customer experience.
- Meet quality, productivity, and performance targets.
- Document customer interactions accurately in the system.
- Follow company policies and standard operating procedures.
Eligibility
- Freshers and experienced candidates are welcome.
- Undergraduate and Graduate candidates are eligible.
- Only male candidates.
- Excellent English communication skills (spoken and written).
- Solid customer handling and problem-solving skills.