- Key Responsibilities1. Pricing & Revenue ManagementUpdate bus fares based on demand, occupancy, competition, and seasonality.
- Coordinate fare updates across all online and offline booking channels.
- Monitor route performance and recommend pricing strategies to maximize revenue.
- 2. Vehicle Allocation & Fleet PlanningAllocate buses according to daily schedules and operational requirements.
- Arrange replacement vehicles in case of maintenance, accidents, or breakdowns.
- Maximize fleet utilization while minimizing idle vehicles.
- Ensure every scheduled service has a roadworthy and compliant vehicle.
- 3. Driver & Crew AllocationPrepare daily deployment plans for drivers and crew.
- Arrange replacements for absenteeism, leave, or emergencies.
- Coordinate with Driver In-Charge and HR to maintain manpower availability.
- Ensure drivers and crew report on time and comply with company policies.
- 4. Garage & Maintenance CoordinationCoordinate preventive maintenance and emergency repairs with garage teams.
- Monitor vehicle repair status and expected completion times.
- Ensure buses are released from the workshop as per operational schedules.
- Maintain close coordination with mechanics during emergency situations.
- 5. Breakdown & Emergency ResponseMonitor buses during operation.
- Coordinate immediate support for vehicle breakdowns.
- Arrange replacement buses, drivers, mechanics, or towing services.
- Keep passengers, branches, and management informed about service disruptions.
- Ensure minimal delay and passenger inconvenience.
- 6. Fuel ManagementMonitor daily fuel filling and fuel consumption.
- Coordinate with fuel stations and branch teams.
- Track fuel efficiency and investigate abnormal fuel usage.
- Maintain accurate fuel records and reports.
- 7. Customer Care & Passenger SupportHandle passenger complaints related to delays,



cancellations, seat issues, crew behaviour, breakdowns, and service quality.
- Coordinate with branches and crew to resolve customer issues promptly.
- Provide real-time updates to passengers during operational disruptions.
- Ensure timely resolution of complaints received through phone, email, social media, WhatsApp, and booking partners.
- Coordinate refunds, rescheduling, or alternate travel arrangements as per company policy.
- Maintain high customer satisfaction through professional communication and timely service recovery.
- Record customer feedback and recommend operational improvements.
- 8. Daily Operations ControlMonitor all scheduled departures and arrivals.
- Ensure adherence to trip schedules and operational SOPs.
- Coordinate with branches, booking offices, garages, and drivers throughout the day.
- Resolve operational issues affecting scheduled services.
- Maintain a 24×7 operational communication network.
- 9. MIS & ReportingPrepare daily operations reports.
- Track breakdowns, delays, cancellations, and vehicle utilization.
- Monitor crew availability and fleet productivity.
- Generate operational dashboards and management reports.
- Analyze trends and recommend corrective actions.
- 10. Compliance & SafetyEnsure buses operate with valid permits, insurance, fitness certificates, and required documentation.
- Verify that all buses are equipped with mandatory tools, safety equipment, and emergency kits before departure.




- Ensure compliance with company SOPs and statutory regulations.
- Required QualificationsGraduate in any discipline.
- Degree/Diploma in Transport Management, Logistics, Operations Management, or Mechanical Engineering is an added advantage.
- Experience3–7 years of experience in passenger transport, fleet management, logistics, or bus operations.
- Experience in a transport control room or central operations is preferred.
- Required SkillsStrong operational planning and coordination skills.
- Excellent customer service and conflict resolution abilities.
- Knowledge of fleet management and transport operations.
- Strong analytical and decision-making skills.
- Ability to work under pressure in a 24×7 operational environment.
- Valuable communication and interpersonal skills.
- Proficiency in MS Excel, MS Office, and transport management software.
- Ability to multitask and coordinate across multiple departments.
- Key Performance Indicators (KPIs)On-time departure and arrival performance.
- Vehicle utilization percentage.
- Fleet availability.
- Breakdown response and resolution time.
- Driver and crew availability.
- Fuel efficiency and fuel variance.
- Reduction in service cancellations.
- Customer complaint resolution time.
- Customer satisfaction score (CSAT).
- Number of repeat operational complaints.
- Pricing accuracy and revenue optimization.
- Daily MIS reporting accuracy.
- Schedule adherence across the network.
- Personal AttributesStrong leadership and ownership mindset.
- Calm and confident during operational emergencies.
- Excellent coordination and communication skills.
- Customer-centric approach.
- High accountability and integrity.
- Willingness to work in shifts and support 24×7 operations.

📌 logistic coordinator (Bengaluru)
🏢 Sea Bird Tourist Centre
📍 Bengaluru