- Contact customers/dealers regularly regarding outstanding payments.
- Confirm account balances and resolve basic account-related queries.
- Follow up on overdue invoices and obtain payment commitments.
- Maintain records of discussions, payment promises, and follow-up schedules.
- Generate and review debtor outstanding reports from Tally.
- Coordinate with the Accounts Department regarding receipts and pending balances.
- Escalate long-pending or disputed accounts to management.
- Prepare daily and weekly collection status reports.
- Maintain professional and courteous communication with customers at all times.
- Ensure confidentiality of customer and company financial information.
Required Skills
- Good communication skills in Hindi
- Ability to handle collection and payment follow-up calls professionally.
- Basic knowledge of Tally ERP/TallyPrime.
- Working knowledge of MS Excel.
- Robust follow-up and negotiation skills.
- Organized, disciplined, and target-oriented approach.
Qualification
- Graduate preferred (B.Com desirable).
- Higher Secondary candidates with relevant experience may also apply.
Experience
- 2-3 years of experience in payment follow-up, collections, telecalling, customer service, or accounts receivable management.
- Experience in manufacturing, distribution, trading.
Compensation
- Fixed Salary: ₹12,000 – ₹18,000 per month (based on experience).