We are a fast-growing premium car detailing studio specializing in ceramic coatings, PPF, detailing, and premium car care services. We are looking for a dynamic and result-oriented Sales & Operations Manager who can drive revenue while ensuring smooth studio operations.
Key Responsibilities
? Sales & Business Development
Drive monthly revenue targets for detailing, ceramic coatings, PPF, and related services
Convert walk-in and digital leads into confirmed bookings
Build strong relationships with customers to ensure repeat business and referrals
Develop local partnerships with car dealers, used car showrooms, and auto communities
Monitor pricing strategies and competitor activities
? Operations Management
Oversee day-to-day studio operations
Ensure quality control and timely delivery of vehicles
Manage workflow scheduling and job allocation
Maintain inventory of materials and coordinate procurement
Ensure cleanliness, discipline, and professional work environment
? Team Management
Supervise technicians and support staff
Train team on customer handling and service quality standards
Maintain productivity and efficiency benchmarks
Conduct regular performance reviews
? Customer Experience
Handle escalations and resolve complaints professionally
Ensure high customer satisfaction and positive reviews
Follow up post-service for feedback
? Reporting & Administration
Maintain daily sales and operations reports
Track expenses, margins, and profitability
Coordinate with vendors and suppliers
Required Skills & Qualifications
Proven experience in automotive sales, detailing studio, workshop, or related industry
Strong communication and negotiation skills
Leadership and team management ability
Target-driven mindset
Basic knowledge of detailing products like ceramic coatings, PPF, and films
Valid driving license (must be confident driving premium cars)