- IBM/vendor support familiar with IBM and other vendors web sites: Open problem cases, ask questions, prepare and send dumps.
- SMP/E – in depth knowledge to do install work on CICS and any associated products
- Security – in depth knowledge of ACF2 (must be able to install security on CICS and associated products and create ACF2 security rules as they pertain to CICS)
- SMF – moderate skill set required to gather and manipulate SMF data (specifically the CICS 110 records)
- Problem determination skills – ability to diagnose problem and determine root cause and remediation
CICS specific skill set:
- Understanding of a CICS MRO setting (TOR and AOR configuration)
- Set traces (Aux and GTF) – ability to set traces to aid vendors in problem management and determination.
- CICS shutdown statistics – be able to produce and interpret shutdown stats to aid in problem determination and growth projections.
- Understanding of the CICS dynamic storage areas and how to manipulate for short on storage situations or to accommodate future growth of applications.
- Create both transaction and system dumps (and port to vendors for analysis)
- RDO (resource definition online) – must be able to create any resource needed on CICS (e.g transactions, programs, files, transient data queue,
LSR groups, etc)
- Web Services – creating and supporting of web services within CICS
- Broadcom ACF2 security – ability to install CICS security requirements, maintain ACF2 security within CICS and on all CICS resources
- Tivoli/Omegamon products (this is our monitoring software for CICS, z/OS, MQ, IIB, DB2 and the web portal (on windows) – our CICS admin is responsible for installing and maintaining all these monitoring tools.)
- Broadcom Intertest/Symdump – product to debug CICS programs, product to format transaction dumps – install and maintain (and aid developers with questions and use)
- SDS – CAFC (CICS application file control) – install product and use for control of files, application lists and group lists. Assist Operators when needed on use and problem determination if applications are failing.
- Trillium and Code1 software – aid in installation and day to day management of software
- Compuware products specifically File-aid – proficient at manipulation of files through file-aid software
- Splunk – proficient at creating (modifying) Splunk reports (dashboards) to report on All CICS metrics (e.g CPU consumption, storage consumption, transaction volume, response times, wait times, etc)