We are seeking an experienced and customer-focused Retail Manager to lead our showroom operations in Hyderabad. The ideal candidate will have a strong background in retail sales and operations, particularly in the furniture or home dcor sector, with a proven ability to drive sales, manage a team, and deliver exceptional customer service.
Roles & Responsibilities
Store Operations & Management
Oversee day-to-day store operations, ensuring smooth functioning and high standards.
Maintain visual merchandising standards aligned with brand guidelines.
Monitor inventory levels and coordinate with supply teams for replenishment.
Sales Performance & Customer Service
Drive sales targets and monitor store performance metrics.
Ensure a high level of customer satisfaction through prompt service and after-sales support.
Resolve customer queries and complaints with professionalism and urgency.
Team Management
Lead and supervise the showroom sales team to ensure peak performance.
Conduct training, mentoring, and performance reviews.
Schedule staff shifts and manage manpower effectively.
Reporting & Analysis
Prepare daily, weekly, and monthly sales reports.
Track footfall, conversion ratios, and average transaction values.
Analyze trends and provide insights to improve performance.
Product Knowledge & Display
Maintain comprehensive knowledge of furniture products and collections.
Ensure all products are well-displayed, labeled, and promoted effectively.
Educate customers on product features, warranties, and usage.
Key Result Areas (KRAs)
Achievement of monthly and quarterly sales targets
Team productivity and customer service excellence
Store upkeep, merchandising, and operational efficiency
Customer retention and satisfaction
Key Performance Indicators (KPIs)
Sales growth and revenue per square foot
Customer satisfaction scores and repeat business
Staff performance metrics and retention
Inventory accuracy and shrinkage control
Required Skills & Competencies
Solid leadership and team management abilities
Excellent communication and interpersonal skills
Sales-driven with strong customer focus
Knowledge of retail operations, inventory, and visual merchandising
Proficiency in POS systems and MS Office Suite
Qualifications
Bachelor's degree in Business Administration, Retail Management, or related field
Minimum 12 years of retail experience, preferably in the furniture or lifestyle segment
Proven track record of managing a high-performing retail store and team