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Position

Application Support Engineer

Location

Gurgaon (Work from Office), 24*7 shift model

Experience

2-5 Years

Project

DT Labs

Key Responsibilities

- Must be able to work on 24*7 shift model (Rotational Basis).
- Serve as the first level engagement & support for incidents, escalations for Home Value Stream.
- Understand the problem using alerting and monitoring dashboards and escalate to other teams, management, vendors or service provider to resolve issue.
- Track Alerts/Incident over Jira and Teams for end-to-end closure.
- Monitor Application & Infrastructure Alerting
- Proper Handover to different shift members
- Work closely with the Incident Manager.
- Monitor Dashboards of Application & Infrastructure, Work with Platform and Engineering team to
- make Dashboards more effective.




- Handling alerts and incidents to ensure minimal disruption of the service.
- Proper Handover to different shift members

Required Skill

- AWS knowledge is must (EC2, IAM, VPC, S3, IAM, Route53, CloudWatch)
- Linux fundamental knowledge is required
- Understanding of Docker & Kubernetes fundamentals.
- Monitoring Tools (Dynatrace, Grafana, Prometheus, DataDog, Alert-manager, ELK) knowledge is essential
- TCP/IP network fundamentals knowledge
- Working knowledge over tracking & documentation portals (Jira, Wiki)
- Springboot, maven, java, nodejs framework basic understanding
- Debugging skills required
- CICD (Jenkins, argoCD, Git)
- Incident management Tool (Pagerduty, Zenduty)
- Programming (bash, python)
- TV/Broadband domain knowledge

📌 Aws Cloud Support Engineer (Haryana)
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