Role Overview :

Service Operations Manager has overall responsibility of running the Service Function of an Area.

On a typical day you will:

- Conceptualize and implement maintenance systems and records.
- Conceptualize methods for reduction in callbacks and monitor effectiveness methods.
- Conceptualize systems and methods for reduction of annualized hours per unit
- Develop and improve rapport between customer and company.
- Developing meeting Business plan forecast.
- Manpower planning.
- Ensure implementation of safety at all levels.
- Conceptualize, and plan methods to better inventory control of stores. Regular meetings with Area Managers and CSE s.
- Attending Family meets, participate in Tool Box Talks.
- Create safety awareness among employees.
- Generate monthly management report on Service Activities.

EHS AND QUALITY

- Adhere to all Safety Quality policies of the company.
- Conduct Fatality Prevention Audits at sites.
- Resolve all safety issues pertaining to resolve at job sites.
- Monitor competition of WWJSSS items.
- Attend Safety Committee Meetings.
- Participate in Accident investigation.




- Lead ACE.

TEAM MANAGEMENT

- Responsible for managing Service Service Sales team of the area.
- Responsible for addressing understanding people matters.
- Employee recognition appreciation

CUSTOMER MANAGEMENT

- Responsible for customers interface customer management.
- Will be responsible for having regular meetings with customers, understanding their issues, making them aware about safety standards and maintaining healthy customer relationship.

What you will need to be successful:

- Experience in elevator industry
- Diploma/ B.Tech / B.E. Mechanical / Electrical / Electronics.
- Should have overall relevant experience of 10 to 15 yrs
- Experience in working a an Area manager and have managed a team.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Area Manager - Service (Bihar)
🏢 Otis
📍 Bihar