Role & responsibilities

Job Title: Franchise Support Coordinator

Location: Work From Office
Schedule: Monday Friday | 7:00 PM – 4:00 AM IST
Employment Type: Full time

About the Role

We are looking for a highly organized, detail-oriented, and responsive Franchise Support Coordinator to join our Operations team. This role serves as the primary point of contact for franchise owners, providing timely support through email and ensuring questions are addressed efficiently and professionally.

You do not need prior experience in our operations—we will provide comprehensive training. What matters most is your ability to communicate clearly, learn quickly, stay organized, and respond promptly to a high volume of emails.

Key Responsibilities

- Monitor and manage a shared support inbox throughout the workday.
- Respond to franchisee emails quickly, professionally, and accurately.
- Learn company operations, policies, and procedures through training.
- Provide operational support and guidance to franchise owners.
- Escalate complex issues to the appropriate department when needed.
- Coordinate with internal teams including Operations, Accounting, Marketing, IT, and Curriculum.
- Maintain accurate records of communications and follow up on pending requests.
- Prioritize multiple tasks while ensuring timely responses.
- Assist with administrative and operational projects as assigned.
- Maintain confidentiality and professionalism in all communications.

Qualifications





- Excellent written English communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional email etiquette.
- Quick learner with a positive, customer-service mindset.
- Comfortable working independently while collaborating with a team.
- Proficient in Microsoft Office (Outlook, Excel, Word) and Google Workspace.
- Previous customer service, administrative, operations, or support experience is preferred but not required.

What We're Looking For

The ideal candidate is someone who:

- Responds to emails promptly and professionally.
- Takes ownership of tasks and follows them through to completion.
- Enjoys helping people solve problems.
- Works efficiently with minimal supervision.
- Pays close attention to details.
- Maintains a positive attitude under pressure.
- Is dependable, punctual, and eager to learn.

Training

Comprehensive training will be provided on all operational processes, systems, and procedures. No prior knowledge of our business is required.

Office location and shift details

- Work Location: Best Brains , Q4 , level – 2 , Cyber Towers, Hitech City, Madhapur , Hyderabad.
- Website: www.bestbrains.com
- Shift Timing: 7:00 PM – 04:00 AM IST (Monday through Friday)
- Work from Office
- Full-time
- Interested candidates can reach on (phone hidden) or share resumes to [email protected]

📌 Franchise Support Coordinator (Telangana)
🏢 Best Brains
📍 Telangana