- Monitor and troubleshoot network issues in real-time to ensure minimal downtime and optimal performance.
- Collaborate with cross-functional teams to resolve complex technical problems, escalating as needed to senior engineers or other stakeholders.
- Develop and maintain documentation of NOC processes, procedures, and knowledge base for future reference.
- Participate in on-call rotation to provide 24/7 support for critical systems.
Job Requirements :
- 2-8 years of experience in Network Operations Center (NOC) environment.
- Robust understanding of networking fundamentals, including routing protocols, switching technologies, and firewall configurations.
- Experience working with monitoring tools such as SolarWinds or similar products.