- Provide technical support to customers through chat platforms, resolving their queries and concerns in a timely and efficient manner.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of customer interactions using CRM software for tracking purposes.
- Collaborate with other teams to resolve recurring issues and improve overall customer satisfaction.
Job Requirements :
- 0-4 years of experience in non-voice process or similar role (chat support).
- Robust understanding of chat processes and procedures.
- Excellent communication skills for effective interaction with customers via email/chat.
- Only B.Sc, B.Tech or BCA graduates applicable
📌 Chat Support Executive (technical) (Punjab)
🏢 TP
📍 Punjab
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