- Provide exceptional customer support through live chat, resolving queries and concerns in a timely and qualified manner.
- Cross-sell/up-sell relevant products or services to customers based on their needs and preferences.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex issues that require escalation.
Job Requirements :
- 0-7 years of experience in BPO/Call Centre environment/Any Enviroment.
- Excellent communication skills for effective interaction via chat platform.
- Ability to work flexible shifts including evenings (US time zone).
- Basic knowledge of sales principles for cross-selling/upselling opportunities.
📌 Chat Support Executive with upselling (Punjab)
🏢 TP
📍 Punjab
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