Job Role: True Value Manager (TVM)

Job Locations: Bikaner
Contact: (phone hidden)

Overview:

The True Value Manager (TVM) plays a critical leadership role in managing the buying and selling of pre-owned vehicles at the dealership. This position directly contributes to dealership profitability through pricing decisions, cost and vintage control, and team management.

Eligibility Criteria:

- Qualification: Preferably MBA in Marketing/Sales
- Age: 28-45 years
- Experience:
- 1015 years in sales, with managerial experience
- Preferably from the automobile or consumer durables industry

Key Competencies:

- Deep understanding of the Pre-owned Car / Automobile Industry and market competition
- Strong knowledge of sourcing and selling processes
- Excellent customer service orientation
- Ability to plan marketing activities in line with regional strategies
- Leadership, negotiation, and team management skills
- Skill in inspiring and developing subordinates
- Tech-savvy with knowledge of digital tools and computer applications

Roles & Responsibilities:

Operational Management:

- Ensure adherence to MSIL-defined SOPs and dealership processes
- Uphold True Value brand values in all dealership operations
- Maintain a delightful customer experience
- Source vehicles in line with customer demand and market trends




- Manage inventory effectively:
- Stock days, model mix, lead times, refurbishment cost control, and timely liquidation

Sales & Profitability:

- Monitor daily performance vs. targets
- Drive dealership profitability as per annual goals
- Assist ROs in deal closures and price corrections as needed
- Ensure adherence to the First Time, Right Price policy

Team & HR Management:

- Conduct daily morning briefings with all team members: SRO, RO, CCM, CCE, Valet, Security, etc.
- Discuss daily plans, review previous performance, and prepare for unexpected situations
- Support recruitment, salary finalization, incentive planning, training, and welfare schemes
- Ensure best HR practices to improve employee retention

Customer Handling:

- Manage customer complaints related to pricing, refurbishment, and certification
- Handle 2nd level escalations effectively
- Conduct Root Cause Analysis for recurring PSF feedback and ensure permanent resolution

Marketing & Business Development:

- Plan and organize POC events (for sourcing and selling)
- Coordinate with the marketing team for activities that generate quality enquiries

Contact Details:

Job Locations: Jhunjhunu
Phone: (phone hidden)
Email: [email protected]

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