Role Summary
Own end-to-end production stability from hotfix delivery to root-cause closure. Serve as the final escalation point for critical incidents, with deep system knowledge to diagnose quick and ship safe fixes under pressure.
Key Responsibilities
Production Hotfixes: Own the full diagnosis-to-deployment lifecycle; coordinate emergency releases with zero ambiguity.
Deep-Dive Troubleshooting: Investigate complex, intermittent, and data-related issues across services, databases, and infra.
SLA Ownership: Ensure P1/P2 tickets are resolved within agreed SLAs; escalate proactively when needed.
Code & Patch Delivery: Write, review, and deploy targeted hotfix code to production-grade quality standards.
RCA & Post-Mortems: Document thorough root-cause analyses with structured preventive action items.
Change Advisory: Evaluate risk of hotfixes; liaise with release and CAB processes.
Runbooks & SOPs:
Maintain and improve operational runbooks for known failure patterns.
Must-Have Good to Have
- Java / Spring Boot or equivalent backend stack
- SQL complex query debugging, execution plan analysis
- Log analysis
- REST API troubleshooting & integration debugging
- Git-based hotfix & branching workflows
- Linux / bash process, memory, I/O diagnostics
- Incident & change management (ITIL awareness)
- Cloud infra basics Azure / AWS monitoring tools