Education and Experience:

Bachelors degree in computer science or related field preferred. Candidates with a minimum of three years of experience in customer technical support are strongly preferred.

Required Skills/Abilities:

- Outstanding verbal and written communication abilities in English.
- Exceptional interpersonal and customer service aptitude.
- Demonstrates a professional and affable telephone demeanor.
- Capable of articulating technical matters to both technical and non-technical staff and customers.
- Possesses robust analytical and problem-solving capabilities.
- Skilled in using Microsoft Office Suite or similar software.
- Proficient in, or capable of rapidly acquiring proficiency in, a diverse range of computer hardware and software.
- Prepared to work during UK shift hours (3:00 PM to 12 Midnight).

About you:

- Proficient in navigating Linux and Windows operating systems, along with their associated software.
- Knowledgeable about mobile device management platforms, SAAS email solutions, and anti-virus software (such as Google Workspace, Slack, Zoom, Office365, Front, etc.).
- Hands-on experience in the installation and maintenance of IT hardware and software.
- Capable of diagnosing and resolving complex technical issues with a sense of urgency.
- Quick learner, adaptable to changes in processes, tools, and workflows.
- Skilled in effectively organizing and prioritizing tasks amid competing time demands.




- Exceptional verbal and written communication skills.
- Demonstrates integrity and honesty, handling highly sensitive and confidential information with trustworthiness.
- Resourceful and self-motivated, taking ownership of areas of responsibility.
- Highly organized with exceptional attention to detail.
- A robust team player who excels in analyzing information, informing others, problem-solving, and coordination.

Duties/Responsibilities:

- Investigates and resolves user issues related to computer software and hardware.
- Manages support inquiries through various channels, such as calls, chat, email, or other communication methods, addressing concerns related to software programming, connectivity, printing, and similar issues.
- Engages with users to identify and understand the steps and procedures taken to pinpoint and resolve problems.
- Utilizes expertise in computer software, hardware, and procedures to effectively solve issues.
- Assists users in navigating diagnostic and troubleshooting processes, which may involve employing diagnostic tools, software, and providing verbal instructions.
- Collaborates with colleagues to research and address complex problems.
- Coordinates service requests with software or hardware vendors for the repair or replacement of defective products.
- Stays updated on technology innovations and trends.
- Performs additional duties as assigned.

📌 IT Support Engineer (Karnataka)
🏢 Pippin Technologies India
📍 Karnataka