Teleperformance is Urgently Hiring for Customer Service Representative | Chat Process | Mumbai, Malad

- Location: Malad, Mumbai, Maharashtra
- Job Type: Full-Time | 24/7 Rotational Shifts
- Salary: ₹28,000 In-Hand per month

Key Responsibilities:

- Handle customer queries and concerns through chat in a qualified and timely manner
- Provide product/service information, troubleshoot issues, and ensure first-contact resolution
- Maintain high CSAT scores and meet defined KPIs
- Accurately log interactions and update CRM systems
- Collaborate with team leads to improve customer experience
- Adhere to process guidelines, data privacy, and compliance standards

What We Are Looking For:

- Qualification: Graduate - Mandatory
- Experience: Prior experience in Customer Service/BPO – Mandatory
- Preferred: Banking/Financial process experience – Added Advantage

Other Requirements:

- Excellent written English communication and typing speed




- Strong problem-solving and multitasking skills
- Ability to work in 24/7 rotational shifts
- 5 Days Working | 2 Rotational Week Offs
- UAN Check: Mandatory

Documents Required:

Candidates must have the following documents at the time of joining:

- Offer Letter
- Relieving Letter
- Bank Statements
- Pay slips of all the companies that you have worked in

Why Join Teleperformance?

- Competitive in-hand salary
- Growth opportunities in a global BPO leader
- Dynamic work environment + learning & development
- 5-day work week with rotational week offs

Hiring Boundary:

CSMT - Thane

Churchgate - Mira Road

Interested candidates can apply now!

Gerard Fernandes: /

ps. Requesting candidates not to call- please drop in WhatsApp messages/emails with the Subject- Non-voice, Chat process

📌 Customer Service Representative (Mumbai)
🏢 TP
📍 Mumbai