Responsibilities

- Respond to customer inquiries through phone, email, chat, or other communication channels.
- Resolve customer complaints and provide appropriate solutions within the agreed timelines.
- Maintain accurate records of customer interactions and transactions.
- Provide accurate information about products, services, and company policies.
- Process customer requests, orders, cancellations, or refunds as per company guidelines.
- Build and maintain positive relationships with customers.
- Meet customer satisfaction and quality standards.
- Collaborate with internal teams to improve customer experience.
- Required SkillsExcellent verbal and written communication skills.
- Solid problem-solving and conflict-resolution abilities.
- Active listening and customer-focused attitude.
- Basic computer knowledge and proficiency in MS Office.
- Ability to multitask and work under pressure.
- Good time management and organizational skills.
- Positive attitude and teamwork skills.

📌 Customer Support Executive (Bengaluru)
🏢 Magic Bus India Foundation
📍 Bengaluru