- Key ResponsibilitiesAccept and process luggage and parcel bookings accurately.
- Verify customer details, shipment information, and documentation.
- Generate booking receipts, invoices, and transport documents.
- Coordinate with branch offices, drivers, conductors, and loading teams for timely movement of consignments.
- Track luggage shipments and provide regular status updates to customers.
- Ensure proper labeling, weighing, and handling of luggage and parcels.
- Resolve customer queries, complaints, and delivery issues promptly.
- Maintain daily booking, dispatch, and delivery records.
- Coordinate with the accounts team for cash collections and daily reconciliation.
- Monitor pending deliveries and follow up with destination branches.
- Ensure compliance with company SOPs and safety guidelines.
- Prepare daily, weekly, and monthly operational reports.
- Coordinate with cargo agents and business partners to maximize booking volumes.
- Escalate operational issues such as delays, damages, shortages, or missing consignments to the reporting manager.
- Support branch initiatives to improve customer satisfaction and increase luggage revenue.