- Proactively call customers to remind them about upcoming or overdue vehicle service schedules.
- Promote and sell value-added services, accessories, and maintenance packages based on customer needs.
- Conduct post-service follow-up calls to gather customer feedback and ensure satisfaction with the service experience.
- Address customer queries, resolve concerns, or coordinate with the service team for timely resolution.
- Maintain accurate records of customer interactions and follow-up activities in the CRM system.
- Build solid customer relationships to improve retention, repeat business, and customer loyalty.
📌 Customer Care Executive (Ranchi)
🏢 Motolabs
📍 Ranchi
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