Responsibilities

- Manage day-to-day office administration and operations.
- Handle customer inquiries through phone, WhatsApp, email, and walk-ins.
- Follow up with existing and prospective customers.
- Make regular customer follow-up calls regarding enquiries, bookings, service reminders, and feedback.
- Maintain customer records, files, and office documentation.
- Coordinate with the sales and service teams.
- Manage the company's social media accounts (Facebook, Instagram, etc.).
- Create and schedule social media posts and respond to customer messages.
- Assist with digital marketing activities, including Meta (Facebook & Instagram) campaigns and online promotions.
- Prepare basic reports and maintain office records.
- Support management with daily administrative tasks.

Requirements

- Bachelor's degree preferred.
- Valuable communication skills in Malayalam and English.
- Basic computer knowledge (MS Word, Excel, Email).
- Knowledge of social media management and digital marketing is mandatory.
- Familiarity with Canva, Meta Business Suite, or similar tools is an added advantage.
- Strong organizational and customer handling skills.
- Ability to multitask and work independently.

📌 Office Admin Cum Digital Marketing Staff (Kannur)
🏢 Mango Media Kannur
📍 Kannur