Location: Velora Physiotherapy, 8th Block, Koramangala

About Velora

Velora is a premium physiotherapy and human performance clinic dedicated to helping people move better, recover faster, and perform at their best. We are looking for a professional, organized, and customer-focused Front Desk Executive to deliver an exceptional patient experience from the moment they walk in.

Key Responsibilities

Patient Experience

- Welcome and assist patients with a warm, professional attitude.
- Handle patient check-in and check-out efficiently.
- Respond to patient enquiries via phone, WhatsApp, and in person.
- Maintain a clean, organized, and welcoming reception area.

Appointment Management

- Schedule, reschedule, and manage appointments using the clinic calendar.
- Coordinate daily schedules with therapists.
- Make appointment confirmation and reminder calls/messages.
- Follow up on missed appointments and assist with rescheduling.

Billing & Payments

- Explain consultation fees, treatment plans, and therapy packages to patients.
- Collect payments through cash, UPI, card, and other digital payment methods.
- Generate invoices and receipts.
- Enter billing details accurately in Practo Ray.
- Print invoices, prescriptions, treatment plans, and patient documents as required.

Administrative Responsibilities





- Register new patients and maintain accurate records in Practo Ray.
- Ensure patient files and documents are complete and organized.
- Maintain daily payment records.
- Assist with general administrative and front desk operations.
- Maintain strict confidentiality of patient information.

Requirements

- Minimum 6 months of experience as a Receptionist, Front Desk Executive, Customer Support Executive, or in a similar role.
- Excellent communication skills in English and Kannada
- Comfortable explaining treatment packages and handling patient queries.
- Confident in collecting payments and maintaining billing records.
- Basic computer skills and willingness to learn Practo Ray.
- Professional appearance, positive attitude, and strong organizational skills.

Working Hours

- Monday to Saturday: 7:30 AM – 7:30 PM
- Sunday: 7:30 AM – 11:30 AM

What We Offer

- Chance to work in a premium physiotherapy and human performance clinic.
- Professional and supportive work environment.
- Growth opportunities with a modern healthcare team.
- Petrol allowance

If you’re passionate about delivering excellent customer service and enjoy working in a healthcare environment, we’d love to hear from you.

📌 Receptionist / Front Office Executive (Bengaluru)
🏢 VELORA PHYSIOTHERAPY
📍 Bengaluru