We are looking for a Collection Executive to join our team at Iat Networks to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card.
The role offers an attractive in-hand salary of ₹15,000 - ₹33,000 and opportunities for growth.
Key Responsibilities:
• Handle customer calls professionally and efficiently.
• Address customer queries, resolve concerns and manage complaints.
• Keep records of customer interactions and follow up when required.
• Provide customers with accurate information to help resolve their issues.
• Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
1. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary.
2. The candidate should be comfortable with 6 days working during the Day shift.