- Connect with assigned customers as per defined contact policies
- Deliver a high-quality digital banking experience
- Understand customer requirements and recommend suitable products
- Handle inbound/outbound calls as per quality standards
- Resolve customer queries within defined timelines
- Promote digital banking services for enhanced customer convenience
- Maintain accurate records of customer interactions in CRM systems
- Address and resolve customer complaints effectively
- Build long-term customer relationships
- Ensure customer retention and minimize attrition
Key Skills Required:
- Basic knowledge of banking and financial products
- Robust verbal and written communication skills
- Customer-focused approach
- Sales and persuasion abilities
- Basic computer and CRM knowledge
- Ability to build and maintain customer relationships