We are looking for a proactive and customer-focused Guest Relationship Manager to manage guest communication across our portfolio of premium Airbnb and short-term rental properties.

You will be the first point of contact for guests, handling inquiries, reservations, check-ins, and issue resolution while delivering an exceptional hospitality experience. The ideal candidate is an excellent communicator, highly organized, and thrives in a fast-paced environment.

Key Responsibilities

- Handle all inbound guest calls, WhatsApp messages, Airbnb messages, and email inquiries.
- Respond promptly to booking inquiries and convert leads into confirmed reservations.
- Assist guests before, during, and after their stay.
- Coordinate smooth check-ins and check-outs.
- Resolve guest concerns professionally and efficiently.
- Coordinate with housekeeping, maintenance, and operations teams to ensure properties are guest-ready.
- Monitor reservations, cancellations, modifications, and availability across booking platforms.
- Maintain accurate guest records and reservation details.
- Encourage guests to leave positive reviews and manage guest feedback.
- Deliver a luxury hospitality experience through timely communication and personalized service.
- Ensure high response rates and guest satisfaction scores.

Required Qualifications

- Bachelor's degree in Hospitality, Business, Tourism, or a related field (preferred).
- 2 to 4 years of experience in customer service, hospitality, hotel operations,



Airbnb management, or guest relations.
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and problem-solving abilities.
- Comfortable handling multiple conversations simultaneously.
- Good computer proficiency and ability to learn new software quickly.
- Ability to remain calm under pressure and manage guest expectations.

Preferred Skills

- Experience with Airbnb, Booking.com, Agoda, Expedia, or similar OTAs.
- Knowledge of Channel Managers and Property Management Systems (PMS).
- Experience using CRM software.
- Strong attention to detail and organizational skills.
- Sales-oriented mindset with the ability to convert inquiries into bookings.

What We're Looking For

- Positive and professional attitude.
- Robust ownership and accountability.
- Customer-first mindset.
- Excellent communication and relationship-building skills.
- Ability to multitask in a dynamic environment.
- Passion for hospitality and creating memorable guest experiences.

Compensation & Benefits

- Competitive salary based on experience.
- Performance-based incentives.
- Career growth opportunities within a fast-growing hospitality business.
- Professional training and development.
- Collaborative and supportive work workplace.
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If you enjoy interacting with people, solving problems, and delivering exceptional hospitality experiences, we'd love to hear from you.

📌 Guest Relationship Manager (Jaipur)
🏢 Seven Mirror Bnb
📍 Jaipur