- Oversees all operational support aspects of the contact center.
- Facilitates and monitors workforce planning issues, including staffing, scheduling, and forecasting systems.
- May monitor training programs across the contact center.
- Manages contact center quality issues and support systems implementation and management.
- Develops own knowledge, shares best practices, and develops relevant solutions.
- Continuously improves day-to-day activities and processes.
Job Requirements
- Knowledge base typically acquired from a qualified/university degree.
- Proficient in executing established standards.
- Ability to work independently within set frames and follow set courses.
- Experience in CRM/IT Enabled Services/BPO industry.
- Strong understanding of WFM principles and practices.
- Excellent communication and problem-solving skills.
📌 WFM Real Time Analyst I (Haryana)
🏢 TP
📍 Haryana
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