Job Summary

Wells Fargo is seeking a Systems Operations Manager.

Responsibilities

- Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
- Engage stakeholders and internal partners associated with the Systems Operations functional area
- Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
- Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
- Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
- Collaborate and consult with analysts, Information Technology personnel, or vendors
- Manage mid to highly experienced analysts
- Manage allocation of people and financial resources for Systems Operations
- Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications
- 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience

Desired Qualifications
- Bachelor''s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
- 10+ years of IT infrastructure or systems operations experience.
- 5+ years of people leadership or managerial experience.




- Strong experience managing enterprise compute environments, including Linux, Windows, virtualization, cloud, or hybrid infrastructures.
- Experience with Incident, Problem, and Change Management processes.
- Demonstrated success driving operational stability and service improvement initiatives.
- Experience implementing and managing monitoring, alerting, and observability solutions.
- Strong understanding of operational risk management and infrastructure governance.
- Excellent communication, stakeholder management, and presentation skills.
- Proven ability to lead cross-functional teams during critical incidents and operational challenges.

Job Expectations
- Deliver consistent platform availability and operational stability.
- Drive measurable reductions in incident volume and repeat failures.
- Improve service reliability through proactive problem management.
- Increase operational efficiency through automation and process modernization.
- Enhance monitoring coverage while reducing false positives and alert noise.
- Maintain solid operational governance across incidents, changes, and risks.
- Build a culture focused on accountability, innovation, and continuous improvement.
- Develop and execute strategic initiatives that improve customer experience and service quality.
- Leverage metrics and operational data to drive informed decision-making.
- Successfully manage competing priorities in a fast-paced, always-on operational environment.

📌 Systems Operations Manager (Karnataka)
🏢 Wells Fargo
📍 Karnataka