- Manage and maintain accurate medical records using CRM software.
- Analyze data to identify trends and areas for improvement in healthcare services.
- Collaborate with cross-functional teams to develop and implement process improvements.
- Develop and maintain expertise in IT-enabled services, including BPO operations.
- Provide training and support to junior coders on best practices and industry standards.
- Participate in quality assurance activities to ensure high-quality coding services.
Job Requirements
- Strong knowledge of medical terminology and coding principles.
- Experience working with CRM software and IT-enabled services.
- Excellent analytical and problem-solving skills.
- Ability to work effectively in a team environment.
- Robust communication and interpersonal skills.
- Familiarity with BPO operations and management is an added advantage.