The Tele Debt Management team at Navi supports customers in managing their dues by engaging with them directly and assisting with suitable repayment solutions. The team ensures a customer-centric approach while adhering to legal and company standards,
contributing to overall portfolio health.
About the Role
As a Debt Management Executive, you will work closely with customers to help them manage their dues by communicating effectively and setting up feasible repayment plans. The role involves ensuring timely payments, resolving payment-related issues, maintaining accurate records, and meeting defined goals while adhering to legal and
company policies.
Key Responsibilities
- Ensure successful collections and meet performance targets.
- Communicate the repercussions of defaulting on loan repayments to customers.
- Make reminder calls to delinquent customers who have missed their EMI
payments.
- Coordinate with Field Executives and provide assistance as required.
Must Haves
- Minimum qualification: 10th-grade education and above
- Ability to work independently or as part of a team.
- Strong verbal and written communication skills; observant and
presentable.
- Basic knowledge of the internet and search engine usage.
- DRA certification (preferred, not mandatory).
About Navi
We are on a mission to make finance easy,
accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual , Digital Gold and UPI.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of Indias
fastest-growing financial services organisations. But were just getting started!
Our Culture
At Navi, were a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether youre shaping the future of
fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference. Were guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.
If this feels like you, Navi is the place to grow, thrive and make a real impact.