BUILD Gym is looking for a Guest Experience Executive.

KEY RESPONSIBILITIES

▪ Front of house. Deliver a warm, poised, impeccably presented welcome to every member and guest, and set the tone of

the studio experience.

▪ Reception. Manage check-ins, access, calls, enquiries, and class / appointment bookings with accuracy and grace.

▪ Sales. Conduct studio tours and trial experiences for prospective members and present memberships, packages, and add

ons consultatively.

▪ Conversion. Own membership conversion and renewals against monthly targets; follow up on leads and trials promptly

and professionally.

▪ Care. Handle member queries and complaints with composure and discretion, escalating where appropriate.

▪ Records. Maintain accurate records in the CRM / gym-management software and process payments and invoices

correctly.

▪ Coordination. Coordinate seamlessly with trainers, operations, and the café so the member journey is effortless end to

end.





REQUIREMENTS & QUALIFICATIONS

▪ Graduate; a hospitality or hotel-management qualification (IHM or equivalent) is strongly preferred.

▪ Fluent in English, Hindi and Telugu.

KEY ATTRIBUTES

▪ Warm, articulate, emotionally intelligent, and immaculately presented.

▪ Comfortable carrying and achieving sales targets; persuasive without being pushy.

▪ Discreet and composed with high-net-worth members.

▪ Confident with technology — CRM, point-of-sale, and booking systems.

COMPENSATION

▪ Competitive fixed salary ₹3-3.5 LPA

▪ Sales incentive / commission structure.

▪ Complimentary studio membership and a premium, qualified working environment.

▪ Predictable shift hours with a weekly off — a healthier rhythm than hotel and spa schedules.

📌 Front Office Executive (Hyderabad)
🏢 Guardian Holdings Private
📍 Hyderabad