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- Greet customers and understand their vehicle service requirements.
- Open job cards and accurately record customer complaints.
- Explain service estimates, repairs, and delivery timelines to customers.
- Coordinate with technicians for vehicle inspection, diagnosis, and repairs.
- Obtain customer approval for additional repairs and related costs.
- Provide regular updates to customers regarding service progress.
- Ensure timely delivery of vehicles after service completion.
- Handle customer queries and complaints professionally.
- Promote value-added services, accessories, and maintenance packages.
- Maintain accurate service records and customer information.
- Ensure high levels of customer satisfaction and service quality.
- Follow company policies, service processes, and safety standards.
- Achieve service revenue and customer satisfaction targets.

Requirements

- Good communication and customer-handling skills.
- Basic knowledge of automobiles and vehicle servicing.
- Computer knowledge and CRM experience preferred.
- Ability to work in a target-oriented setting.
- Experience in the automobile service industry preferred.
- Valid Driving License preferred.
- Strong coordination and customer relationship skills

📌 Car Service Advisor (Bengaluru)
🏢 Mahindra anant cars
📍 Bengaluru