Operations Executive

Location: Mumbai

Experience: 1–4 Years

Employment Type: Full-time

Key Responsibilities

1. Customer Feedback Management

- Review daily customer feedback reports received through the WhatsApp chatbot.
- Maintain accurate records and logs in internal dashboards and Excel/Google Sheets.
- Ensure timely tracking and resolution of customer-reported issues.

2. 3PL Coordination & Follow-Ups

- Coordinate with 3PL partners to ensure timely closure of pending cases.
- Proactively follow up with 3PL supervisors and cluster managers until issues are resolved.
- Ensure corrective action is taken against fake or incorrect delivery attempt reports.
- Track escalations and drive closure within defined turnaround timelines.
- Maintain accountability across partner teams through consistent follow-ups.

3. Internal Operations Support

- Maintain follow-up trackers and provide regular updates on case progress.
- Collaborate closely with internal operations teams to identify delivery trends, operational gaps, and fraudulent patterns.
- Escalate critical issues promptly to the Operations Manager.
- Support process improvements by highlighting recurring concerns and bottlenecks.

4. Communication & Reporting





- Communicate confidently and assertively with external partners to drive ownership and accountability.
- Prepare daily and weekly reports covering resolution rates, delays, pending cases, and partner responsiveness.
- Present actionable insights to improve operational efficiency and customer experience.

What We're Looking For

- 1–4 years of experience in Operations, Customer Service, Logistics Coordination, or a related field.
- Solid follow-up skills with the ability to remain persistent and firm when required.
- Good verbal and written communication skills in English and Hindi (regional language proficiency is an added advantage).
- Ability to thrive in fast-paced, high-ownership environments.
- Working knowledge of Excel and Google Sheets.
- High attention to detail with a strong sense of accountability and ownership.
- Preferred AttributesPrior experience in last-mile logistics, e-commerce operations, or supply chain environments.
- Ability to identify patterns of fraud, operational leakages, or process inefficiencies.
- Comfortable handling high call volumes and conducting repeated follow-ups to drive issue resolution.

📌 Operation Executive (Mumbai)
🏢 Truemeds
📍 Mumbai