About the Role

We are looking for a motivated and customer-focused Collection Executive to manage customer payment collections, follow up on outstanding dues, and ensure timely recovery while maintaining excellent customer relationships.

- Key Responsibilities
- Contact customers through outbound calls to collect overdue payments.
- Follow up on pending EMIs, membership dues, and outstanding balances.
- Negotiate payment plans while maintaining positive customer relationships.
- Resolve customer payment-related queries professionally.
- Update collection status and customer interactions in the CRM system.
- Achieve monthly collection and recovery targets.
- Coordinate with internal teams for payment reconciliation and issue resolution.
- Ensure compliance with company policies and collection guidelines.

- Required Skills




- Strong communication and negotiation skills.
- Good convincing and objection-handling abilities.
- Experience in collections, recovery, customer service, or outbound calling.
- Basic knowledge of MS Excel and CRM tools.
- Ability to work under targets and deadlines.
- Positive attitude with excellent interpersonal skills.

- Eligibility
- 12th in any discipline (preferred).
- Minimum 1 year of experience in Collections, Recovery or Banking/Financial Services.
- Candidates with robust outbound calling experience are encouraged to apply.

- Preferred Industry
- Banking
- NBFC
- Credit Cards
- Loan Collections
- Insurance
- Hospitality
- Telecom
- BPO Collections

📌 Field Collection Executive (Mumbai)
🏢 Ava Infotech Private
📍 Mumbai