- Key Responsibilities
- Make outbound calls to customers for payment recovery.
- Remind customers about overdue EMIs, loans, or outstanding payments.
- Negotiate repayment plans and resolve payment-related queries.
- Maintain accurate call records and update customer information in the CRM.
- Follow collection scripts and company compliance guidelines.
- Achieve daily, weekly, and monthly collection targets.
- Escalate difficult cases to the concerned team when required.
- Build professional relationships with customers while ensuring timely recovery.
- Required Skills
- Good communication skills in Hindi and basic English.
- Robust negotiation and convincing skills.
- Basic computer knowledge (MS Excel, MS Word, Email).
- Ability to handle customer objections professionally.
- Target-oriented with a positive attitude.
- Ability to work under pressure.