We are looking for a highly motivated and detail-oriented E-commerce Executive to manage all aspects of our online business accounts. This role involves end-to-end handling of product listings, account operations, sales growth strategies, reporting, and coordination with other departments.

1. Key ResponsibilitiesMarketplace Account Management
2.

- Manage and operate accounts on Amazon, Flipkart, Meesho, Shopify, and other marketplaces.
- Ensure compliance with platform policies to avoid penalties or suspensions.
- Maintain updated addresses, bank details, branding, and return policies.

1. Product Listings & Catalog Management
2.

- Create, optimize, and update product listings (titles, descriptions, images, videos, pricing, keywords).
- Regularly monitor product visibility, ranking, and conversion.
- Coordinate with the design team for product images, creatives, and banners.

1. Order & Inventory Management
2.

- Process orders, returns, cancellations, and refunds.
- Coordinate with the stock/inventory team to ensure real-time availability.
- Track dead stock, returns, and suggest clearance strategies.

1. Sales Growth & Marketing Coordination
2.

- Run promotions, deals, and ads on marketplaces.
- Work with the digital marketing team for campaigns (Meta ads, Google ads, social media).
- Monitor competitor pricing, offers,



and trends to stay competitive.

1. Customer Experience Management
2.

- Handle customer queries, complaints, and reviews.
- Maintain a positive rating across all platforms.
- Implement auto-reply systems with brochures, images, and videos for customer engagement.

1. Reporting & Analytics
2.

- Maintain daily/weekly/monthly sales and profit reports.
- Track ad spend vs. ROI.
- Submit structured reports to management on sales, returns, and growth.

1. Team Coordination
2.

- Assign work to packaging, dispatch, design, and marketing teams.
- Ensure smooth workflow from order to delivery.
- Report issues and suggestions to management promptly.
- Required Skills & QualificationsMinimum 1–2 years of experience in managing e-commerce platforms.
- Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, and other platforms.
- Positive command of MS Excel, Google Sheets, and reporting.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and meet deadlines.
- KPIs (Key Performance Indicators)Daily orders processed & shipped on time.
- Sales growth (monthly % increase).
- Return/rejection ratio maintained below target.
- Product listing accuracy & optimization score.
- Profitability of ad campaigns (CPS & ROI tracking).

📌 E-Commerce Executive (Surat)
🏢 Shiv Enterprise
📍 Surat